FAQs
PLACING AN ORDER
We specialize in customizable and unique pieces, which means there is preparation needed to ensure the highest quality. If you have your heart set on certain pieces in our collection, please book as soon as possible to ensure availability! We recommend inquiring at least 4-6 weeks prior to your event date; However, the sooner the better. Our team is here to coach you through the process. We are happy to make suggestions if you have a vision, but are struggling to make the event come to life.
You can either pick the items you want on our website and submit a wishlist, reach out to us on our contact form, or email us directly!
We will respond within 48 business hours so we can learn more about your upcoming event, check on item availability, and create a proposal for you.
Please note, all items are rented on a first come, first serve basis. If you would like to reserve your items, you may secure your order with a 50% non-refundable deposit to book the items and secure your event date. You will pay the remaining 50% 14 days prior to your event date. Simple! Our sales team is available to answer any questions along the way!
To create a wishlist, add the pieces and quantities you are interested in into your cart for your event. Once you have added all of your favorites, click “Submit.” Within 48 business hours, we will check the availability of the items you requested and email you to let you know if your pieces are available with a proposal. Please note that because of the one of a kind nature of our pretties, they book up quickly!
Any of our rental pieces, may be swapped out for an item of equal or greater value based on availability. Changes made within 14 days of your event date will be subject to a 20% rush fee.
Of course! We schedule warehouse visits by appointment only on Friday and Saturday between 10AM-1PM. Shoot us an email at letstoast.eventrental@gmail.com to make an appointment and we will do our best to accommodate your schedule! Please note, you must have a proposal started with us in order to schedule a warehouse visit with our sales team.
Our warehouse is located at 1332 Mid-Valley Drive, De Pere, WI 54115. When you arrive at the storage facility – you are in the right spot! We are open by appointment only.
Our team is happy to help pick out items that will go with your event and within your budget. We also welcome Pinterest boards for inspiration and visions. For more in-depth styling and design services, please check out our Event Design Packages.
Yes! Our builder can create almost anything and we love going on scavenger hunts to find that must-have item for your event. We are always looking to grow our inventory so do not be afraid to ask. Please email us at letstoast.eventrental@gmail.com to discuss your project.